Docs
Guides for people who want to go further than the standard setup.
Setting up your agent is not in here, because it needs no instructions
Point us at your website, add whatever documents you like, then paste one site key into your site. On WordPress that is our plugin and about six clicks; everywhere else it is a single line pasted into your site. Your portal, here on our site, walks you through it and checks that it worked. These pages are for the optional extras.
What your agent knows
Where your agent's knowledge comes from, how the crawl finds your pages, and how to choose which ones it reads. Includes what to skip on a blog, a shop or a documentation site, how much your plan holds, and what happens to pages you delete. Start here if your agent is answering from the wrong pages, or missing pages you expected it to know.
everyone · no codeRecognising your logged-in customers
By default the agent treats every visitor the same, which suits most sites. This guide covers the optional step of telling it who a logged-in customer is, so it can answer about their own orders or account rather than general questions. On WordPress our plugin does it for you; other stacks need a short piece of server code, and there is working code here for Laravel, Node, Django, Flask and Rails.
optional · needs a server you controlYour agent's settings
Every field on the Agent settings page and when to touch it. Covers the two email addresses and why they are separate, which one your visitors ever see, what to write in the box about your business, and the greeting and accent colour. Start here if you are looking at a field and wondering whether it matters.
everyone · no codeDidn't find what you need?
There is more of this to write. If something is missing, or a guide did not work for your setup, email support@aisupportforge.com and tell us what you were trying to do. That is genuinely how these pages get chosen.
For questions about plans and message credits, see pricing. For how the product works end to end, see how it works.