Start free. Pay when it earns its keep.
Every plan includes the full product: the agent, your knowledge base, conversations, captured leads and escalations. Plans differ only in how many messages your agent answers each month.
Try it
- The complete product, not a crippled demo
- Your own knowledge base
- Conversations, leads and escalations
- Carries a "Powered by AISupportForge" badge
Just starting
- Everything in Free
- Badge removed
- Email support
Small site
- Everything in Just starting
- More than twice the messages, and a lower price per message
- Email support
Busy site
- Everything in Small site
- Three times the messages, nowhere near three times the price
- Where most shops and busy sites land
Growing
- Everything in Starter
- Room for a busy support inbox
High volume
- Everything in Standard
- For sites answering thousands of questions a month
Careful comparing credits
Most platforms sell "message credits", but a credit does not mean the same thing everywhere. Several charge more than one credit per reply depending on which AI model answers, so the number on the pricing page is not the number of questions your visitors get answered. Chatbase, for example, publishes a rate of 1 credit for its economy models, 3 credits for Claude Sonnet and 5 for Claude Opus. So the same 1,500 credits might answer 1,500 questions or only 300, depending on which model you pick.
Every credit here is one reply, always, whichever model we run. Today that is Claude Haiku 4.5, and if we move to something stronger your allowance does not shrink to pay for it. There is no multiplier and no arithmetic to do before you know what you are buying.
| What one reply costs you | Here | Typical credit pricing |
|---|---|---|
| Economy model | 1 credit | 1 credit |
| A stronger model, e.g. Claude Sonnet | 1 credit | 3 credits |
| The strongest, e.g. Claude Opus | 1 credit | 5 credits |
| So 1,500 credits answers | 1,500 questions | 300 to 1,500 |
Multipliers shown are Chatbase's published rates as of August 2026. The point is not that one is always cheaper: it is that their number depends on a choice you make later, and ours does not. Check their pricing yourself before deciding; we would rather you did.
What counts as a message
One message credit is one reply from your agent to one visitor. Building your knowledge base does not consume credits, however many pages or documents you give it, and neither does reading your conversations or reports. If you run out before the month is up, the agent stops answering new messages and tells visitors to email you directly. It keeps recording what they asked, so nothing is lost. You can start it again by buying a top-up pack or moving up a plan, and either takes effect immediately. We never bill you for overage automatically. Going over costs you nothing unless you choose to buy more.
Can I cancel
Any time, from the portal. You keep access until the end of the period you have already paid for.
Is there a setup fee
No. No setup fee, no per-seat charge, and no minimum term.
Do unused messages roll over
Your monthly allowance does not; it resets at the start of each billing period. Top-up credits are different: they never expire, and they are only spent once the month's allowance is gone.
What if I run out mid-month
We email you when you are down to 20% of your credits, and again if they run out, so it should not take you by surprise. Your portal also shows how many are left and estimates the date you will run out at your current pace. You can buy a top-up pack there in a couple of clicks: 100 credits for $6, 600 for $36, or 2,500 for $150. Top-ups are 6 cents a message whatever the size; the plans are where the price per message comes down. If you are running out most months, moving up a plan is usually cheaper, and the portal does that comparison for you rather than leaving you to work it out.
What if I need more than Pro
Email support@aisupportforge.com and we will work something out.