SiteGPT vs DocsBot: messages or credits.
SiteGPT sells messages, DocsBot sells credits, and the difference is bigger than it sounds. SiteGPT counts a question and its reply as one message, while DocsBot charges up to 24 credits for a single reply on its largest models.
The short answer
Pick SiteGPT if you want many content sources and several chatbots on one account and can accept no free plan and a branding add-on. Pick DocsBot if you need a very large knowledge base or support ticket training and can track steep multipliers. Consider AISupportForge if you want one reply to always mean one reply, a permanent free plan, and no branding fee.
Side by side
| AISupportForge | SiteGPT | DocsBot | |
|---|---|---|---|
| Free plan | permanent, 50 replies | 7-day trial, then paid | 100 credits, 50 pages, 30-day bot |
| Entry paid plan | $14.99 for 250 replies | $39 for 4,000 messages | $49 for 5,000 credits |
| One unit | one reply, always | a question plus its reply | 1 to 24 credits, by model |
| Remove branding | included on paid plans | +$39 a month | Business plan only, $499 a month |
| Install on WordPress | plugin, in the directory | embed snippet | embed snippet |
Figures are each vendor's published rates as of August 2026. SiteGPT counts a question and its reply together as one message; DocsBot's credits cost from one to 24 depending on the model. Check their pricing pages yourself before deciding; we would rather you did.
Messages versus credits
SiteGPT counts a message as a question plus its reply, so a plan that says 4,000 messages is closer to 2,000 answered questions, and the real number shifts again with the model. DocsBot counts credits, and a credit is not a reply: one on its smallest models, nine on GPT-4.1, up to 24 on its largest, so a 5,000-credit balance answers very different numbers of questions depending on the model.
AISupportForge counts one credit as one reply, always, and only replies consume credits. Reading your pages and reviewing conversations are free, so the number on the plan is the number of questions your visitors get answered.
The free tier and the branding
DocsBot has a permanent free tier: 100 credits and 50 source pages, with a 30-day bot lifetime. SiteGPT has no permanent free plan, only a 7-day trial on its paid plans. On branding, SiteGPT sells removal as a $39 a month add-on, while DocsBot only removes its branding on the $499 a month Business plan.
AISupportForge has a permanent free plan with 50 replies a month, and every paid plan removes the badge at no extra cost. There is no branding line item to budget for.
When to pick each
Pick SiteGPT if
You want many content sources and several chatbots on one account, and you accept a 7-day trial instead of a free plan and a $39 a month branding add-on.
Pick DocsBot if
You need a very large knowledge base, want to train on past support tickets, or specifically want to bring your own model key, and you are comfortable tracking steep multipliers.
Consider AISupportForge if
You want an agent that answers from your own pages at a flat, predictable price, a real free plan to start on, and a WordPress install with no code and no branding fee. Most small and mid-size sites land here.
What neither one changes
Both are mature, well-rated products, and if you are already happy with one, stay. This page exists because the two are compared so often that the comparison itself is what people search for. The real decision is simpler than the feature grids: do you want to do arithmetic to know what you are paying, or not? That is the question that most reliably predicts whether a chatbot stays on a site or gets cancelled after the first surprise bill.
Questions
Is SiteGPT or DocsBot cheaper?
It depends on volume. SiteGPT counts every question and its reply as one message, and has no permanent free plan plus a monthly branding add-on. DocsBot charges one to 24 credits per reply depending on the model. At most small-site volumes a flat per-reply price is simpler to compare than either.
Do SiteGPT and DocsBot both have free plans?
DocsBot has a permanent free tier of 100 credits and 50 source pages with a 30-day bot lifetime. SiteGPT offers a 7-day trial on its paid plans rather than a permanent free plan.
How does each handle branding?
SiteGPT sells branding removal as a $39 a month add-on. DocsBot only removes its branding on the $499 a month Business plan. AISupportForge removes its badge on every paid plan at no extra cost.
Which one has a WordPress plugin?
Neither SiteGPT nor DocsBot is in the WordPress directory; both embed with a snippet. AISupportForge is in the WordPress plugin directory.
Why is AISupportForge on a SiteGPT vs DocsBot page?
Because a lot of people comparing the two are really looking for a simpler third option: flat pricing where one reply is one reply, a permanent free plan, and no branding fee. We show the numbers and let you decide.
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